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SAP CRM FUNCTIONAL ONLINE TRAINING:
Introduction to:
- Fundamentals and architecture of SAP CRM
- SAP CRM Marketing
- SAP CRM Sales
- SAP CRM Service
- Implementation & operation of SAP CRM
CRM Base Customization: CR 100
CRM basic data:
- Account Management
- Organizational model
- Product master
- Customizing settings for each object
- CRM business transactions
- Overview of generic functions in business transactions§
- Activity management
- Customizing for these objects
- Process control and determination
- Partner determination
- Actions
- Overview of pricing in CRM
- CRM billing
- Basics concepts of CRM middleware
- Introduction to the CRM WebClient User Interface
CRM Marketing :CR 600
- Overview of marketing management in SAP CRM
- Marketing Plans and campaign management
- Working with marketing projects
- Preparation and Execution of campaigns
- Segmenting business partners
- Marketing attributes
- Graphical Modeler
- Creating profiles and target groups
- Personalized mail form
- Creating personalized e-mails
- Marketing Product Proposals
- Lead Management and Surveys
- Campaign automation
- External List Management
- Special Functions and Features in campaign management
- Couponing
- Opportunity management and Pipeline Performance Management
- Copying control
- Quotation management
- Order management
- Special functions in quotation and order management
- Pricing in SAP CRM Sales
- Contract management
- Rebate processing
- Activity management in SAP CRM Sales
- Visit planning
- Territory management
- Maintenance of technical objects
- Installed base management
- Individual objects
- Service contract processing
- Service agreements
- Service contracts
- Service plans
- Service order processing
- Resource planning
- Service confirmation
- Service billing
- ERP Integration
- Complaints and returns processing
- Complaints and returns
- n-house repair processing
- IT Service
SAP TPM ONLINE TRAINING:
SAP Trade Promotion Management
- PFB – TPM training details – Areas covering in the training.
- Account Planning – Head Quarter Planning
- CPG’s and PPG’s
- Baseline Volume Planning
- Baseline spend Planning
- Trade Promotion Planning
- Trade Funds Management
- Trade Claims Management
- Key Figure Planning
- Territory Management
- Scenario Planning
- Accruals and Payments
- Cannibalization
- PMDC – Pricing
- PMDC – Products.
Configuration For SAP TPM
- TPM Relevant Master Data
- Configuration of Integrated TPM Scenario – Trade Funds Management Configuration
- Configuration of Integrated TPM Scenario – Trade Promotion Management Configuration
- Configuration of Integrated TPM Scenario – Trade Claims Management Configuration
- Planning Integration and Configuration
- External Data Integration
